Human-centered design and (critical) digital thinking have long been considered best form of practice for business and product innovation, with its effective methodologies towards complex problem solving becoming an integral part of development within organisations across the private, public, and voluntary sectors. As rapid advances in technology are made and interactions with digital products and services become a part of our everyday lives, the world’s leading technology brands have also taken big steps to embed inclusive user-centric design in their product prototyping.
The core objective when incorporating these approaches lies in seeking a deeper understanding and perspective of those impacted by a service, program or system, by identifying the human needs and re-framing the problem in a human-centric way, with an aim to establish a prototype-driven approach to problem-solving and outcomes that result in a revolutionary change that will benefit all.